House Policies
Minimum length of stay requirements in place on weekends
3-night minimum stays apply on holidays
Rates are subject to change without notice and are determined at time of reservation depending on availability. We do not price match.
50% deposit required at booking for multiple night reservations
Balance is due upon arrival by either cash or credit card
100% deposit required at booking on all single-night stays
A $50 cancellation fee will be charged to all reservations cancelled before our 14-day cancellation window with the balance of the deposit refunded to the guest. There are NO EXCEPTIONS
Cancellation must be received in writing 14-days prior to arrival, otherwise the deposit is non-refundable
There are NO refunds, credits, or modifications permitted within 14-days prior to arrival. NO EXCEPTIONS
No shows, late check-ins and early departures are responsible for payment of the entire reservation
Reservations are commitments for the full period requested. NO EXCEPTIONS
- Cribs (pack n' play) are complimentary depending on availability. Please request when making reservation. Available on first-come-serve basis. An $80 charge will be applied to the credit card on file for each unreturned or lost crib
- $300 Pet Fee - regardless of length of stay. MUST NOTIFY HOTEL AT TIME OF BOOKING OF PET. NO EXCEPTIONS. Please note emotional support animals DO NOT meet most recent ADA guidelines and the fee WILL NOT BE WAIVED for emotional support animals
- Limited number of pet-friendly rooms. Call hotel for availability. IF PET IS BROUGHT WITHOUT NOTIFYING HOTEL AND NO PET ROOMS ARE AVAILABLE A $500 PET FEE APPLIES.
- Check-in time is 4:00pm. Check-out time is 11:00am. There are NO exceptions.
- All hotel rooms and common areas are strictly Non-Smoking & Non-Vaping. Guests smoking inside the rooms will be charged a $600 penalty for each night needed to return the room to a non-smoking status.
- A tax of 14.125% will be applied to each reservation. Incidental charges, if any, are applicable.
- A resort fee of $35 is applied to each reservation. The fee covers a variety of onsite activities and amenities, including access to the pool and fire pit areas, daily bike rentals, free parking and access to pool and beach towels.
- One (1) towel issued per guest and towels must be returned to front desk after each use. An additional $20 fee will be applied to credit card on file for each lost or unreturned towel.
- Incidental charges are applicable if guests are found to have damaged, stolen or lost hotel property/items.
By booking, you authorize Sole East Resort and Sole East Beach to send text messages and emails with details regarding your reservation information and other offers. Message/data rate may apply. Consent is not a condition of purchase.